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Support

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The ESC Spectrum Customer Community

Submit and track cases, download software and firmware, read knowledge base articles, download your license keys, take part in groups and more. Watch video tutorials on how to best use ESC Customer Community features.

StackVision & 8864 Data Controller Customer Login

Login to the StackVision & 8864 Community for Support

Prism & RATAView Customer Login

Login to the Prism & RATAView Community for Support

If you do not know your credentials or don't yet have access, then please use this form to request access. Any employee of a facility with a current maintenance contract with ESC Spectrum may become a member. Join today to take advantage of customer-only content on the website and the ESC Spectrum Customer Community.

StackVision, QAInsight, FleXReports and 8864 Customers:
Call (512)250-7901

Prism, RataView and SpectraPak Customers:
Call (850)944-3392 and Press 6 for Software

 

Normal support hours are 6am to 6pm Central. Emergency phone calls with potential data loss are responded to at all times.

User Group

Current customers are invited to participate in our twice-yearly user group meetings where we share regulatory and product news and attendees swap tips and keep up with industry changes.

Resource Library

Documentation, helpful articles by engineers and regulatory specialists, presentation slides from events, past webinar recordings and more!

Training

Explore our training options, some paid and some free, some in the classroom and others online.

Your data is the core of your business.
Protect it with ESC Spectrum DASProtect

ESC Spectrum offers comprehensive plans designed to protect you from unforeseen increases in your compliance costs resulting from incremental charges for technical support, software and firmware updates, hardware maintenance and professional services

Learn More about DASProtect