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Contacting Support

Report a New or Existing Issue

  • Create or Check a Case

Report issues at any time through our 24-hour access support portal. Go to the Support page and click any of the community link buttons, or use the button to your right. Enter your website credentials and you will be taken to the Community. Click the Cases tab and then create a new case or review the status of old cases. After you have logged in then you will be taken directly to the new case form. Click here to create a Case

Use the Customer Community to see details on your existing cases, upload additional details, add comments, review emails associated with cases and create new cases. You can also check on project progress, RMA status and more. Click here to view your Open Cases.

Need help navigating the Customer Community? Watch a short video tutorial series to learn the basics.

  • Email Support

To report an issue by email, please send messages with a description of your problem to

Emails are checked regularly by ESC Spectrum Support. Once your issue is reviewed, you will be contacted either by phone or email and notified of your case number to reference in future calls and emails.

  • Call Support 

During Extended Hours (6:00am to 6:00pm, Monday – Friday, Central) and After Hours (Emergency Only)

StackVision, 8864 Data Controller, QAInsight and FleXReports: 512-250-7901.

Prism, RataView, SpectraPak: 850-944-3392 and press 6 for Software

If all agents are busy, you may be asked to leave a voicemail. Voicemails are checked regularly throughout the day and your support issue will be entered into the queue within 1 hour. Once reviewed, you will be contacted either by phone or email.


Billing Issues

Contact the Accounting Team

Please Note: Emergency issues are cases in which there is a potential loss of data or similar urgent issues. For non-emergency issues, please call ESC Spectrum Support during our normal extended support hours.